In most instances you’ll receive an e-mail notification a few days after the event alerting you that the images are posted and available to view/purchase.  Within that e-mail, you’ll find links and instructions for accessing them. 

Additionally, you can always visit our website and enter the event name or date to locate your event.  Please note that a second window will pop up once you hit ‘go’, so make sure pop ups are allowed on your web browser. Once inside, enter your BIB # or choose one of the other categories to browse.  Links may also be posted on the event’s homepage or other websites, so watch for information in your handouts. 

Finally, if you have any questions you may always contact us through our customer service page.

 

How long will it take for my event to appear on-line?

Events typically appear online within 3 business days following an event. If you have not found your event online, please feel free to contact us.

 

Can other people see my pictures?

Anyone who knows the URL, event name & date will be able to see the pictures.

 

Can I have my picture removed from the Web?

Yes. Contact us and we will remove it for you.

Once you find your photo, you can order easily by clicking on the thumbnail-size proof. This will bring you to a shopping cart where you will fill in print size and quantity for that particular frame.

 

Can I order two different photographs as part of a package?

No. To take advantage of the package pricing, each print within a package must be of the same image.

 

I tried adding photographs to my cart, but haven’t had any success. What’s going wrong?

To order through the web site, you must have cookies enabled which will permit you to use the shopping cart feature. To enable this feature in Internet Explorer, visit Tools/Internet Options/Security Settings and check the “Enable Cookies.

 

What are Cookies?

Cookies are bits of electronic information that a web site can use to help make shopping online easier and to tailor and keep records of your visits to the site. We do not store personally identifiable information in your cookie. The use of cookies is standard on the Internet and many websites use them. Cookies save you time by tracking your order information so that you do not have to re-enter certain information upon every visit. CCS does not use cookies to retrieve personal information about you from your computer unless you knowingly provided such information. As a consumer, you do have choices with respect to cookies. By modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies. However, doing so may limit your ability to fully utilize this site.

 

What is the metric conversion for the photos sizes?

4x6 inches = 10x15 cm, 5x7 inches = 13x18 cm, 8x10 inches = 20x25 cm, 12x18 inches = 30x45 cm

 

When should I receive my prints?

Prints are typically shipped within 24-48 hours of order, and are mailed directly.  Depending on time in transit, you can expect them to arrive a couple days after that.

 

My prints have not arrived, what should I do?

Please use the form found here to contact out customer service department.

 

What if my proof is too dark or too light?

The sample image on this order form has not been color corrected, however, final prints will be lightened or darkened appropriately.

 

What are folders?

Display your photos with folders! The folders are black and are great for shipping your photos to family and friends.

 

What is lamination?

Preserve your precious photos for a lifetime. Lamination is a transparent plastic coating that adds a glossy finish to your photos and resists water, solvents, grease, and fingerprints.

 

What is metallic paper?

Metallic Paper is a specialty paper that offers a more three dimensional appearance. It produces a truly eye catching glossy print.

 

Image Processing and Customer Service

The proofs you see online are lower quality and resolution than the actual images from which enlargements are printed. This technology allows visitors to the web site to view images which load up quickly, even over slow Internet connections, while still allowing our customers to receive top-quality prints.

 

How will the photograph be cropped for enlargements?

As photographs are enlarged, the height/width ratio changes, so the print you receive may require cropping from the pictures' edges. Each image will be carefully inspected and is usually cropped from the bottom so that no portion of a subject's head is lost.

 

What type of process is used to print the photos?

All images are printed professionally on the highest-quality photo paper.

 

Is my credit card safe to submit online? Is your website secure?

When our registration/order form asks users to enter sensitive information (such as a credit card number), that information is encrypted and is protected with the best encryption software in the industry - SSL.

 

How do I obtain permission to use photos for editorial or advertising purposes?

All images are copyright protected. Please contact us to discuss obtaining permission to use the photos.

 

Can I make copies of my prints or the images online?

Sportography, Inc. owns the copyrights of the photographs on this site. Except as otherwise required by applicable law, you may not reproduce, distribute, modify, retransmit, or publish any copyrighted material without the express written consent of the copyright owner, including, without limitation, print or electronic reproduction, publication or any display of photography.